Subject Matter Expert (SME), Salesforce Administrator Instructor

The Position

Title: Subject Matter Expert (SME), Salesforce Administrator Instructor

Position Type: 20-25 hours per week

Category: Contractor (Temporary)

Supervisor: Dean of Learning and Instruction

Last Updated: November 2021

Job Purpose: Provide student support, instruction, and support College instructional initiatives.

Location: Remote, various locations throughout California; may require travel within the state

Position Overview

Under the direction of the Dean of Learning and Instruction, provide student support, instruction, and support College instructional initiatives. Support student success and retention from learning to job placement, by ensuring instruction, engagement and outreach meet student and industry and employer skills needs. This position participates in collaborative efforts with Student Success and other teams across the college to deliver high-quality student learning and support experiences towards stronger student outcomes in an evolving, flexibly-paced, asynchronous competency-based educational model.

Essential Job Duties and Responsibilities

The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.

  • Engage in regular and substantive academic interaction with students.
  • Regularly review student progress to identify opportunities to customize supports for students.
  • Proactively contact current students via defined outreach protocol (email, text message, phone call, scheduled appointments) to provide one-on-one assistance and to help students make progress toward completion of their Program Pathway.
  • Meet one on one with students who are not mastering the required competencies.
  • Review and assess Student Learning Outcomes (SLOs), skills and competencies, and relevant data to ensure learning and programmatic success.
  • Incorporate feedback to improve the learner journey.
  • Analyze student data and respond with relevant instructional support.
  • Support learning in an asynchronous, flexibly-paced, online, competency-based education model using current instructional technology during the day, evening, weekends and holidays as needed.
  • Grade assignments/activities and provide timely and robust feedback for students learning.
  • Keep accurate records of student enrollment, engagement and progress via defined record keeping and documentation protocol in designated systems.
  • Post and maintain scheduled office hours.
  • Provide instructional support for scheduled workshops and onboarding sessions with students including necessary documentation and reporting.
  • Maintain current knowledge in the subject matter areas including leveraging external subject matter experts and industry affiliations.
  • Maintain appropriate standards of professional conduct and ethics.
  • Comply with college policies and procedures in the performance of duties.
  • Comply with Title 5 and California Education Code regulations in an online academic environment.
  • Instruct and assist in the growth and success of a diverse population of students through effective teaching methodologies, and informed critical feedback on assignments and discussions.
  • Collaborate and participate across program pathways and college departments on workgroups to support student success.
  • Participate in departmental and college meetings as assigned.
  • Work collaboratively and cooperatively with faculty, staff and students.
  • Perform other related duties as assigned.


Knowledge, Skills, and Abilities

  • Ability to learn new things, exercise a growth-mindset, demonstrate team-based problem-solving skills, be curious, adaptable, patient and exercise empathy.
  • Ability to work as a member of a broad interdisciplinary team using data internal and external research, and student feedback for continuous improvement of competency-based teaching and learning practices.
  • Ability to contribute to supporting organizational learning and improvement.
  • Commitment to working successfully to improve outcomes for all students in a flexibly-paced, online, competency-based environment; with focus on improving outcomes for underserved communities.
  • Have an equity-minded focus and asset-based understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and faculty, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.
  • Demonstrated commitment to improving outcomes for all students, particularly disproportionately impacted populations.
  • Ability to work collaboratively with diverse faculty, staff and administration across the College to meet the needs of students in a flexibly-paced, online, competency-based environment on a remote team.
  • Strong interpersonal skills and an ability to communicate effectively both orally and in writing; and embrace learning new communication skills to strengthen student interactions.
  • Advanced skills in planning, organizing, and self-management.
  • Ability to be a self-reflective practitioner and commitment to improving practice through appropriate professional development.
  • Knowledge of competency-based education and understanding of career and technical education programming.
  • Proficiency in the use of a variety of computer software and technology related to student and other educational services.
  • Expertise in training adult learners in Salesforce Administrator curriculum using MyTrailhead.
  • Proficiency in technology-driven document and collaboration tools, including Google Suite, Slack, Zoom and cloud-based tools.


Minimum Qualifications

  • Bachelor’s degree and two years of experience in the discipline.
  • OR Associate degree and six years of experience in the discipline.
  • OR Meet equivalent qualifications established by the district.
  • A sensitivity to and understanding of the diverse abilities and academic, socioeconomic, cultural, and ethnic backgrounds of community college students.
  • Online teaching experience.
  • Hold and maintain a valid Salesforce Certified Administrator credential.


Working Conditions and Travel

  • Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
  • Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
  • The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
  • Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
  • Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.
  • Work is performed indoors where minimal safety considerations exist.


Equal Employment Opportunity

Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.


Who We Are

Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.


How to Apply

To apply, email your resume and letter of interest to Jessica Rubie, Project Manager ([email protected]). Applications will be reviewed on a rolling basis.

Your cover letter must include responses to the following:

  • Describe how your skills, education, and professional experience meet the minimum qualifications described in this job posting.
  • Describe how your past work experience prepares you for success in this role at Calbright.
  • Calbright has a very diverse staff and student population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. Please describe your skills, education, professional development, community involvement, and/or professional experience working with these diverse groups.