CRM Platform Administration
Train to Be a CRM Administrator
Build on the skills you already have – from working a cash register to answering customer questions – and add the technical skills you need to access the growing Customer Relationship Management (CRM) job market. You'll be prepared to take the Salesforce Certified Administrator exam.
100% Free
Online
Flexibly Paced
Certificate in 1 Year
Overview
Join Calbright's CRM Platform Administration Program
Companies in every industry use CRM databases to help organize and keep track of when and how they interact with customers. CRM administrators are responsible for helping their company get the most out of these powerful tools, and are experts on how to quickly access, analyze, and apply information in a way that keeps business operations running smoothly. And the need is increasing: Salesforce data shows that cloud software grew 22% during the COVID pandemic.
Transition to Technology: Customer Relationship Management (CRM) Platform Administration, is a two-course program that will teach you how to master the skills needed to begin a successful career as a CRM administrator. Upon completion of the program, you’ll be prepared to take the industry-recognized Salesforce Certified Administrator exam. This program is currently free to California residents.
What You'll Learn
- Skills and tools for working as an individual contributor within a distributed team.
- How to apply practical understanding of CRM platform functionality
- How to plan and implement CRM customizations and configurations.
Courses in this Program
Customer Relationship Management (CRM) Technology
Learn the key concepts and skills necessary for careers in CRM Administration, including the basic components and processes of CRM platforms, best practices for working in a distributed team, effective workplace communication, and techniques to navigate the job interview process.
Customer Relationship Management (CRM) Platform Administration
Focus on the practical skills you'll need to transition into a new career in CRM administration. Gain a deeper understanding of what's required in CRM platform administration, and learn techniques to use, configure, monitor, customize, and secure the platform.
Topics Covered
Build your knowledge and skills while working toward a Certificate of Competency in CRM Platform Administration. When completed, you’ll be ready to test for an industry-recognized Salesforce Administrator Certification.
- Features & Functionality
- Workflow & Automation
- Reporting & Analytics
- Object Management
- Building Applications
- Productivity & Collaboration
- Service & Support
- Sales & Marketing Use
- Effective Communication
Note: While Calbright programs are flexibly paced, enrollment agreements are limited in duration.
Students are enrolled in successive 6-month terms for a maximum program length of three years.
Careers and Outcomes
What can you do with a CRM Platform Administration certificate from Calbright?
Businesses in every industry rely on CRM tools and talent
91% of companies with more than 11 employees use CRM software in 2021, and they need people trained in the products! Calbright students benefit from networking opportunities, interview preparation, and detailed resume reviews.
We’ll help you get there
No one should have to be in college alone, and at Calbright you’ve got a team working with you, supporting your success. Just because we’re “online” doesn’t mean we have to be “distant.” Whether it’s help with your classes, help with technology, or even someone to help connect you to services you need in your life, we are here to be part of your journey to a better career. Together, we’ll transition you into a job in tech.
Benefit from Career Services
At Calbright, you’ll be taught by working professionals and have a career coach to help you with career planning, resume development, internships, job searches, and employment. We provide industry related job preparedness events, including mock interviews, virtual panels with employers, and workshops to practice building your professional skills.
Types of Jobs
- Salesforce administrator
- CRM specialist
- Cloud administrator
3.7M
Direct hires via Salesforce ecosystem by 2026
$66k
Average entry-level starting salary for CRM positions
9%
Expected job growth through 2028
Jobs data via IDC/Salesforce; includes direct and indirect hiring. Starting salary and job growth estimates via zippia.com.
“I really like the modules. I really like the flow. It’s easy to digest, and it’s fun. I work nights, so at night is when I really get a chance to sneak away and study. And I actually want to get on the computer and read for class.”
“Calbright’s a free program, but it provides a lot of value. They offer many resources like workshops, academic counseling, and career coaching, all of which can easily be accessed on programs like Slack.”
“Calbright has it all. A one stop shop for a new career. It’s great. It’s what we need.”
“I love that Calbright allows me to enjoy learning new skills at a flexible pace without the stress of a strict schedule. Flexibility is important, especially for those of us with families and other important responsibilities.”
“My experience with Calbright has been very positive. It was different from the way I remembered college. It was even fun! I appreciated that they were available outside of normal business hours. There was always somebody available to connect with you.”
Your Success Team
Our most important job is your success. Our Student Success team connects you with academic counseling and support, tutoring, career services, accessibility services, and more.
FAQs
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