Introduction to Information Technology Support (A+)

This competency-based, noncredit, program pathway is designed to prepare learners to successfully complete the CompTIA A+ certification, which is an industry recognized certification. It will include study of the content found in the CompTIA A+ Exams (Exam 220-1001 & 220-1002), including practice examinations, as well as application of the material on the job. Subjects include hardware, operating systems, software, mobile devices, basic networking, basic security, operational procedures, printers, and troubleshooting. Learners will gain a working familiarity with the concepts of documentation, safety procedures, and Small Office/Home Office (SOHO) technologies. Learners will understand how to assemble components based on customer requirements, and also master the installation, configuration, and maintenance of PCs and Mobile devices. The basics of networking and security forensics will also be covered. Other subjects include application of troubleshooting methodology and provision of appropriate customer support. Networking and security forensics will be introduced along with the basics of scripting, virtualization, desktop imaging, and deployment, as well as basic cloud technology and deployment.

Pathway Program-Level Learner Learning Outcomes:

  • Demonstrate the ability to identify issues across a broad range of computing skills, both in software and hardware.
  • Implement solutions to common problems and issues raised by customers.
  • Apply a wide variety of skills in customer support and troubleshooting, ranging from installation and configuration, to networking, operating systems, mobile devices, and security.

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  • Entry into Cybersecurity requires prior IT experience or CompTIA A+ certification.
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Calbright College is seeking accreditation, but not yet accredited. Learn more about our accreditation status here.