Transition to technology

Customer Relationship Management Platform Administration

Build on the skills you already have – from working a cash register to answering customer questions – and add the technical skills you need to access the growing Customer Relationship Management (CRM) job market. You can be on your way to a new career in as little as 16 weeks!

Train to Be a CRM Administrator

Companies in every industry use CRM databases to help organize and keep track of when and how they interact with customers. CRM administrators are responsible for helping their company get the most out of these powerful tools, and are experts on how to quickly access, analyze, and apply information in a way that keeps business operations running smoothly. And the need is increasing: Salesforce data shows that cloud software grew 22% during the COVID pandemic.

Transition to Technology: Customer Relationship Management (CRM) Platform Administration, is a two-course program that will teach you how to master the skills needed to begin a successful career as a CRM administrator.

Right now, all Californians over the age of 18 can apply for and enroll in this program with all tuition, course materials, and exam fees covered.

Start Your Journey in a Growing Job Market

Get more information about Calbright’s Customer Relationship Management Platform Administration Program

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Topics Covered

Build your knowledge and skills while working toward a Certificate of Competency in CRM Platform Administration. When completed, you’ll be eligible to earn an industry-recognized Salesforce Administrator Certification.

Start Your Next Chapter

Career Development Support and Coaching

91% of companies with more than 11 employees use CRM software in 2021, and they need people trained in the products! Calbright students benefit from networking opportunities, interview preparation, and detailed resume reviews.

Calbright
Brandi
From Los Angeles
CRM Platform Administration Student

“I really like the modules. I really like the flow. It’s easy to digest, and it’s fun. I work nights, so at night is when I really get a chance to sneak away and study. And I actually want to get on the computer and read for class.”

Mia
From Brentwood
CRM Platform Administration Student

“Calbright’s a free program, but it provides a lot of value. They offer many resources like workshops, academic counseling, and career coaching, all of which can easily be accessed on programs like Slack.”

Portrait of Yvette, a Calbright student. Read about her story.
Yvette
From Los Angeles County
CRM Platform Administration Student

“Calbright has it all. A one stop shop for a new career. It’s great. It’s what we need.”

Tuition-Free Programs

Our online community college is currently tuition free for residents of California, over the age of 18, with a high school diploma or GED.

Certificate in Less Than One Year

We measure progress by the skills you’ve mastered — not by how many hours you’ve spent in the classroom — so you can move at the speed that’s right for you. Students can complete their certificate in less than six months with an average weekly commitment of 6-12 hours (8-10 months for Calbright's IT and Cybersecurity programs).

Academic and Career Support

In addition to tutoring and academic support, our career services team can help you prepare for your job search, from practicing interviews and refining your resume to virtual events with employers and industry professionals.

FAQs

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