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Transition to Technology:

Customer Relationship Management Platform Administration

Build on the skills you already have – from working a cash register to answering customer questions – and add the technical skills you need to access the growing Customer Relationship Management (CRM) job market. You can be on your way to a new career in as little as 16 weeks!

Start Your Journey
in a Growing Job Market

Get more information about Calbright’s Customer Relationship Management Platform Administration Program

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Train to Be a CRM Administrator

Companies in every industry use CRM databases to help organize and keep track of when and how they interact with customers. CRM administrators are responsible for helping their company get the most out of these powerful tools, and are experts on how to quickly access, analyze, and apply information in a way that keeps business operations running smoothly. And the need is increasing: Salesforce data shows that cloud software grew 22% during the COVID pandemic.

Transition to Technology: Customer Relationship Management (CRM) Platform Administration, is a two-course program that will teach you how to master the skills needed to begin a successful career as a CRM administrator. This program is currently free to California residents.

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How It Works

Build your knowledge and skills while working toward a Certificate of Competency in CRM Platform Administration. When completed, you’ll be eligible to earn an industry-recognized Salesforce Administrator Certification.

COURSE 1

Customer Relationship Management (CRM)
Technology (4 weeks)
Learn the key concepts and skills necessary for careers in CRM Administration, including the basic components and processes of CRM platforms, best practices for working in a distributed team, effective workplace communication, and techniques to navigate the job interview process.

COURSE 2

Customer Relationship Management (CRM) Platform Administration (12 weeks)
Focus on the practical skills you'll need to transition into a new career in CRM administration. Gain a deeper understanding of what's required in CRM platform administration, and learn techniques to use, configure, monitor, customize, and secure this essential business tool.

Certification

Test to earn the
Salesforce Administrator
credential!
You'll be in position to earn an industry-recognized designation for people with demonstrated Salesforce skills who can help companies get more value from the platform's capabilities. Through your coursework and assistance from the Calbright team, you'll be ready to take this step!

START YOUR NEXT CHAPTER

Career Development Support and Coaching

91% of companies with more than 11 employees use CRM software in 2021, and they need people trained in the products! Calbright students benefit from networking opportunities, interview preparation, and detailed resume reviews.

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Tuition-Free Programs

Our online community college is currently tuition free for residents of California, over the age of 18, with a high school diploma or GED.

certificate

Certificate in Less Than One Year

We measure progress by the skills you’ve mastered — not by how many hours you’ve spent in the classroom — so you can move at the speed that’s right for you. Students can complete their certificate in less than six months with an average weekly commitment of 6-12 hours (8-10 months for Calbright's IT and Cybersecurity programs).

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Academic and Career Support

In addition to tutoring and academic support, our career services team can help you prepare for your job search, from practicing interviews and refining your resume to virtual events with employers and industry professionals.

Frequently Asked Questions

Calbright is open and currently free to all California residents, regardless of immigration status, who are 18 years or older and have a high school diploma or GED equivalent.

Calbright’s programs fit into your life’s schedule and provide working adults, caregivers, and those who want to change careers with the skills needed to move into higher paying jobs in growing industries. Our programs are 100% online, currently free, and flexibly paced, so you move ahead based on mastering the content, not by hours spent in the classroom. The costs of the exams to earn industry-recognized certifications in your program of choice are also currently covered by the College.

Yes! Calbright programs are currently free to California residents thanks to funding from the State of California. Calbright delivers flexibly paced, skills-based training at no cost to students and zero need for financial aid.

You’ll have access to career counseling, a dedicated support team, mental health resources, and a technology lending library with Chromebooks and wifi hotspots available at no cost. For details on the various resources you’ll have as a Calbright student, please contact us at [email protected].

Calbright currently offers four online, flexibly-paced training programs: IT Support, Medical Coding*, Cybersecurity, and Customer Relationship Management (CRM) Platform Administration. These program offerings are the first of what Calbright expects to be many, with each fitting into wraparound services designed to prepare students for success in the current hiring environment.

*Medical Coding is currently fully enrolled and not accepting new students at this time.

Calbright’s programs are competency-based, so you move forward when you’ve mastered the material, not by hours spent in a classroom. It is highly recommended to develop a regular schedule to complete your coursework. Students can complete their certificate in less than six months with an average weekly commitment of 6-12 hours (8-10 months for Calbright’s IT and Cybersecurity programs).

Completing your application and starting your orientation/onboarding can be done within a few hours. The final step of your onboarding will be to meet with an Academic Success Counselor. Once you complete that meeting, you will be able to start your coursework! We try to make these appointments available several times per week so that you can start your Calbright journey as quickly as possible.

Ready to start your Calbright future?

Questions? Our Success Team is here for you.

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